Tuesday, April 17, 2007
Do bank robbers think twice if hit with nice? - Seattle Times
Scott Taffera sensed something was wrong when a man walked into the Ballard bank branch he manages wearing garden gloves, a hat and sunglasses.
But instead of following the nonconfrontational strategy used by most banks with suspicious people, Taffera approached the man with a hearty greeting and an offer to help. He invited him to remove his hat and sunglasses, and guided him to an equally bubbly teller.
In the end, the oddly dressed man requested a roll of quarters before slinking out the door.
This new approach toward suspected bank robbers — dubbed by one FBI agent as "customer service on steroids" — may be one reason for a significant drop in bank robberies in the Seattle area. ...
Scott Taffera sensed something was wrong when a man walked into the Ballard bank branch he manages wearing garden gloves, a hat and sunglasses.
But instead of following the nonconfrontational strategy used by most banks with suspicious people, Taffera approached the man with a hearty greeting and an offer to help. He invited him to remove his hat and sunglasses, and guided him to an equally bubbly teller.
In the end, the oddly dressed man requested a roll of quarters before slinking out the door.
This new approach toward suspected bank robbers — dubbed by one FBI agent as "customer service on steroids" — may be one reason for a significant drop in bank robberies in the Seattle area. ...
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